Account Management FAQs

Frequently Asked Questions

  1. How do I create an account?
  2. How can I reset my password?
  3. What happens if I have accidentally locked my account?
  4. How many failed login attempts does it take before I am locked out of my account?
  5. Can I change the email address associated to my account? If so, how?
  6. How can I change my company name in the account?
  7. How do I manage my contact preferences?
  8. Can I change my default currency?
  9. I can't access my email address and forgot my password too. How can I log into my account?
  10. I can't select "Invoice" as a payment method. It says "Payment by invoice is disabled for this account..." Why and how did this happen?
  11. Can I get a test account?

 

FAQ and Guides

 

1. How do I create an account?

In order to complete this account sign up process, please ensure you received an email from GlobalSign with a sign up link. If you haven't received a link, please contact a sales representative / your Account Manager.

  1. Enter in your email address and create a password.
  2. An email will be sent to the email address specified.
  3. Verify by clicking on the URL in the email.
  4. Enter in your personal information.
  5. Select your contact preferences.
  6. Enter in your company information.
  7. Sign in to your account.

 

2. How can I reset my password?

  1. Click on the Sign In button.
  2. Click on Reset Password below the sign in box.
  3. Enter your Username and Click Next.
  4. Once you receive the verification email, enter the information in the One Time Password box.
  5. Click Next.
  6. Enter your New Password and confirm it.
  7. Your password is reset.

 

3. What happens if I have accidentally locked my account?

No, your account cannot be blocked, but it can be locked after 6 failed login attempts.

To reset your password, click on the 'Forgot your password' option and reset it using the One Time Password (OTP) sent to your registered email address.

 

4. How many failed login attempts does it take before I am locked out of my account?

If you enter your password incorrectly 6 consecutive times, the account will lock.

To reset your password, click on the 'Forgot your password' option and reset it using the One Time Password (OTP) sent to your registered email address

 

5. Can I change the email address associated to my account? If so, how?

You will not have the ability to change the email address in your account by yourself. You will need to contact GlobalSign Support for assistance.

 

6. How do I change my company name in the account?

  1. Sign into your account.
  2. Click the Person Icon on the upper right corner.
  3. Select Account Settings.
  4. Update the company name and Save All Changes.

 

7. How do I manage my contact preferences?

  1. Sign into your account.
  2. Click the Person Icon on the upper right corner.
  3. Select Account Settings.
  4. Select the necessary under "Contact Preferences".

 

8. Can I change my default currency?

If you require a quote in a different currency, you may request this from your sales representative or Account Manager.

 

9. I can’t access my email address and forgot my password too. How can I log into my account?

Contact GlobalSign Support for assistance.

 

10. I can't select "Invoice" as a payment method. It says "Payment by invoice is disabled for this account..." Why and how did this happen?

This would be due to a current pending service awaiting credit approval. Until the pending server is approved, any further service cannot be submitted for payment by invoice. Note: Credit card payment will still work during this stage.

 

11. Can I get a test account?

Yes, sign up for an account and then subscribe to a trial service instead. Trial service subscriptions are free of charge.

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