Account Management FAQs

Account Management FAQs

Frequently Asked Questions

  1. How do I sign up to a Service Provider account?
  2. How can I reset my password?
  3. How do I unlock my Portal account?
  4. How can I change the email address associated to my account?
  5. How do I manage my contact preferences?
  6. Can I get a test account?
  7. I can't access my Email address and forgot my password too. How can I login to my account?
  8. What can I do using my Service Provider Atlas Portal?

 

FAQ and Guides

 

1. How do I sign up to a Service Provider account?

Contact Sales using this link https://www.globalsign.com/en/atlas#atlasform and they will contact you in regards to setting up an account based on your requirements.

 

2. How can I reset my password?

Click on the link below to reset your ATLAS password:

https://login.sit.csso.globalsign.com/password-reset/

 

3. How do I unlock my Portal account?

The account gets locked after 6 unsuccessful tries of password. However, you may click on forgot your password option and reset it.

 

4. How can I change the email address associated to my account?

Please contact your Sales Rep or GlobalSign Support.

 

5. How do I manage my contact preferences?

In order to set or change your preference options, please visit https://preferences.globalsign.com/PreferencesCenter/

 

6. Can I get a test account?

You can sign up for an account, and then subscribe to a trial service instead. Trial service subscriptions are free of charge.

 

7. I can't access my Email address and forgot my password too. How can I login to my account?

Contact GlobalSign Support. We would change your email address only after your approval on the  verification call.

 

8. What can I do using my Service Provider Atlas Portal?

1. Manage Identity Requests for your end customers
2. Manage API credentials for your end customers
3. MTLS
4. Subscribe to trial services, e.g. Trial DSS, Trial TLS

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