Service Provider - How to request an identity for your customer (both DSS and TLS (OV)

Service Provider - How to request an identity for your customer (both DSS and TLS (OV)


Note: If you are trying to request own identity click on Service Provider - Request an identity


  1. Sales representative would create an account on behalf of the service provider and share an invitation link on their registered email address.  
  2. Click on the link to view the already entered account information and the service agreement.
  3. Click on the Identities option on the top left corner.

  4. The next screen offers identity for 7 services.
    • Digital Signing Service (DSS)
    • TLS (OV)
    • TLS (DV)
    • S/MIME Enterprise
    • S/MIME Personal*
    • Intranet SSL OV*
    • Intranet SSL DV*

      Note: *These products are only available in select regions.

      Note: There's no identity needed for TLS(DV), but the user would need to click and confirm a profile.
  5. In the next step, the system would ask to confirm whether the identity is for your organization or a customer of yours. Click on select button below “A Customer of mine” as the other option is for your personal usage.

  6. On the next page, enter in the point of contact information which would be your client’s information. Enter in customer’s first name, last name and phone or email as the required contact information. You may also provide additional information such as email, job title, department etc.

  7. Then, from the dropdown, select the country where the customer organization is located.

  8. Click on continue.
  9. Next, fill in the Registered business information i. e. the information which would appear on the identity itself such as Full legal name of the organization, city and state. Please note that even the minor mistakes can cause delays in the issuance process.

  10. Click on continue.
  11. Next, Fill in the name of the organizational unit (optional).

  12. Click on continue
  13. The system would show all Identity details once so that you can verify and correct if there is an error. Please note that you cannot make any changes in the identity details after this step.

  14. Click on Request this identity.
  15. Click on view and manage identities.

Next steps

For test services, click below:

How to order a Trial DSS Certificate

How to order a Test TLS Certificate

For ordering services for the customer, contact Globalsign sales representative.

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