Order Status

Aug 19, 2025

Order Status

Guidelines

1. Log into your GCC account and select the tab of where your certificate is located.

   IMPORTANT: In this example, Document, Code & Email Signing tab is selected to show the status of an Client Certificate order. The following steps and images may vary depending on the product you wish to cancel and reorder. However, the standard ordering procedure remains the same.

   
   

2. Under My Certificates, click Search Order History. Then, enter your order ID or simply click Search to view all of your Client Certificate orders.
   
   

3. Once you have found the correct certificate, see Order Status tab to view the status of your order. 
   
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Definitions

SSL Order Status

• Application Completed – An Alpha SSL or Domain SSL order has been submitted and the approver email has been sent to the relevant email address. The approver must respond to the email to continue the process.
• Application of Issue Failed – The signing engine has refused to issue the Certificate, usually due to a CSR error. Please contact support if you see this status.
• Cancellation Statuses - When an order is canceled the font color will turn red and the cancel status will show Cancellation Completed. The Certificate status will still show Certificate Issued if it was issued or Order canceled prior to issuance if it was canceled before. The key takeaway is if the order has been canceled, it is indicated by the red font color.
• Certificate Issued – A Certificate that has been issued and emailed to the customer.
• Certificate Re-issued – The Certificate has been successfully re-issued.
• Certificate Revoked – The Certificate has been revoked. Note: That no refund is given for revoked Certificates.
• Extended SSL Order Preliminary Reviewed  – The order has been received but has not been issued. Note: This status also occurs on Client Certificate orders and not just Extended SSL orders.
• Issue Completed – A Certificate that has been issued and emailed to the customer.
• Issuance Failed – The signing engine has refused to issue the certificate, usually due to a CSR error. Please contact support if you see this status.
• Issuance Failed, CA Error – An error occurred during the Certificate signing at the Certificate Authority (CA) level. Usually GlobalSign can reprocess these orders to issue normally.
• Order Awaiting Account Administrator Approval – The account Administrator needs to confirm the order in their GCC account before the Certificate will issue. This is often used when orders are placed via a Public Ordering Page (POP) for Managed SSL (MSSL) orders.
• Order Cancelled Prior to Issuance – The order was cancelled before it was issued.
• Order Received – The order has been placed but has not been issued.
• Order Received, Undergoing Vetting – The order has been placed but has not been issued because it is going through the vetting process.
• Phishing Checks Required – DomainSSL or AlphaSSL orders that get flagged for phishing flags.
• Ready to Issue – A Client Certificate (PersonalSign, PDF Signing or CodeSigning) Certificate that has been released from vetting and is awaiting the user to follow the pickup link in the fulfillment email to download and install the Certificate.
• Review Documents - The Certificate is still undergoing vetting and no action is required unless you are contacted by a vetting agent.

OV and EV Products

• In security review - Domain contained in an OV or EV order that has been flagged for additional checks.
• Unverified - Awaiting for customer to complete self-domain validation process.
• Verified - Domain validation completed.

Client Certificate Orders

• Cancellation Statuses - When an order is canceled the font color will turn red and the cancel status will show Cancellation Completed. The Certificate status will still show Certificate Issued if it was issued or Order canceled prior to issuance if it was canceled before. The key takeaway is if the order has been canceled, it is indicated by the red font color.
• Certificate Issued – A Certificate that has been issued and emailed to the customer.
• Certificate Re-issued – The Certificate has been successfully re-issued.
• Certificate Revoked – The Certificate has been revoked. Note: That no refund is given for revoked Certificates.
• Issue Completed – A Certificate that has been issued and emailed to the customer.
• Order Cancelled Prior to Issuance – The order was cancelled before it was issued.
• Order Received – The order has been placed but has not been issued.
• Order Received, Undergoing Vetting – The order has been placed but has not been issued because it is going through the vetting process.
• Ready to Issue – A Client Certificate (PersonalSign, PDF Signing or CodeSigning) Certificate that has been released from vetting and is awaiting the user to follow the pickup link in the fulfillment email to download and install the Certificate.
• Review Documents - The Certificate is still undergoing vetting and no action is required unless you are contacted by a vetting agent.