Cancel and Reorder Certificate
Aug 4, 2025
Cancel and Reorder Certificate
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OVERVIEW: This page walks you through the process of cancelling and reordering your GlobaSign Certificate through our GCC Portal. At the completion of this procedure, you will be able to cancel and reorder a new Certificate. |
Guidelines
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IMPORTANT: If you wish to cancel a completed order you may do so automatically within the 7 day refund period. After the 7 day refund period you will need to contact support to help you cancel your order. Depending on how you paid for the certificate, canceled orders automatically refund the appropriate amount of credit to deposit accounts, directly refund credit cards or cancel outstanding invoices. |
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Log into your GCC account and select the tab of where your certificate is located.
IMPORTANT: In this example, Document, Code & Email Signing tab is selected to show cancellation and reordering of an AATL Certificate. The following steps and images may vary depending on the product you wish to cancel and reorder. However, the standard ordering procedure remains the same.
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Under My Certificates, click Search Order History. Then, enter your order ID or simply click Search to view all of your Client Certificate orders.
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Once you have found the correct certificate, click Edit.
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On top or at the bottom of the Certificate Edit page, you will have the following buttons:
• Click Cancellation Request to completely cancel the order. This will have you confirm all of the details, then click Confirm at the bottom of the page to finalize the cancellation.
• Click Cancel & Start this Order Again to restart the order process and pre-populate your information.
IMPORTANT: These buttons is only available within 7 days of issuance of the Certificate. If you do not have the option to cancel and reorder the Certificate from your account, please check if you are the same user who placed the order, as you may not have permissions to complete this action. Otherwise, please contact support for assistance.
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