Reorder - PersonalSign, Code Signing and PDF Signing Certificate

Feb 12, 2025

Article Purpose: This article provides step-by-step instructions on how to reorder your PersonalSign or Code Signing Certificate which is needed most commonly when customers forget their pickup password. For security reasons, the pickup password is only known by the applicant. If you forgot your pickup password, you will need to reorder your certificate.

How to Reorder Your PersonalSign or Code Signing Certificate

1. Log into your GCC account and select the Document, Code & Email Signing tab, then click ​Search Order History under Find Certificates.
   
   
2. Enter your Order ID (case sensitive) or common name in the search screen. Alternatively, you may leave it blank to search for all orders, then click Search.
   
   
3. Once you have found the correct certificate, click Edit. It will take you to the Certificate Edit window. 
   
   
4. Click "Cancel & Start This Order Again.
   
   
5. This will restart the order process and pre-populate your information. You can create a new pickup password on the Certificate Information page.
6. As the vetting documentation is already associated with this order, the new certificate can be issued almost immediately.

Note: The cancellation button will only be visible for 7 days after vetting has been completed. If you do not have the "Cancellation Request" or "Cancel & Start This Order Again" buttons available to you, please contact our support team.