Feb 12, 2025

Introduction

GMO Sign is a comprehensive cloud-based digital signing solution programmed to streamline your document signing process. It enables to sign, send, and manage your crucial business documents securely from anywhere, on any device. The solution facilitates users to predefine commonly used templates, bulk send signature requests, set approvers before signatures, etc., to make it easier for clients to use the platform in daily business operations. 

 

Additional Support Resources

GMO Sign Help Center: https://helpcenter.gmosign.com/hc/en-us

 

GMO Sign Features To Fulfill Your Business Demands 

• Security and compliance – GMO Sign signing solution is complaint with CFR21 with option to embed signing reason and signature date and time. Also, it provides different security measures to add an extra protection layer to your account and signing process. 

• Integration with Applications – GMO Sign provides an API guide to customers so as to integrate with applications used in organization for daily operations. It allows users to seamlessly work with signing platform through the programs used in firm. 

• Live Tracking and Notifications – Users can track the status of signature request – pending, complete, declined, and expired, live from the portal. The platform enables users to get notifications over the request pending for approval, or signing. 

• User-friendly Interface – Starting from browsing the documents to sending the signature request, the entire procedure gets smoother with self-explanatory interface of GMO Sign. With minimal training, candidates can adapt the platform and start using it. 

• Download Signed Document - The requestor and signer(s) will receive a confirmation email once all signatures in the documents are completed. The confirmation email also contains a link to download a copy of the signed document (for counterparty users only). The download document URL is valid for 14 days. 

• Available in Multiple Languages – In today’s date, GMO Sign is available Japanese, English, Spanish, Portuguese, Chinese, Thai, Burmese, and Vietnamese for adoption in the global market. 

Frequently Asked Questions

 

Is setting up a PIN similar to an access code?

• No, a PIN is set up for digital signatures whereas an access code is set up for electronic signatures. 
  
  PIN Code setup – https://helpcenter.gmosign.com/hc/en-us/articles/360014530514  
  Access Code – https://helpcenter.gmosign.com/hc/en-us/articles/23881347782681 
  
   

How many signers can be added to sign a single file within an organization?

• There is no restrictions on the number of signers that can be added while creating a signing request. 
  For more information, please refer to: https://helpcenter.gmosign.com/hc/en-us/articles/900004844763  

   

How many approvers can be added on a single file sign flow?

• There is no limit to how many approvers can be added. Simply select “Company Workflow” and add as many approvers as required.
  For more information, please refer to: https://helpcenter.gmosign.com/hc/en-us/articles/360013582834-Company-workflow
  
   

How can I update the Admin details e.g. if a user needs to transfer their admin privileges to a colleague before leaving the organization?

• A GMO Sign user with an Administrator role can create/add new Admin users, by selecting “Users” on the menu and adding new users with Admin privileges.

• To transfer Admin privileges to an existing user, select the user from existing users under “Users” and update their privileges so they can edit the details / roles of any other users.
  
  Note: Only an existing Admin can add or edit user details.
  For more information, please refer to: https://helpcenter.gmosign.com/hc/en-us/sections/900001093546-User-Management
  
   

Do GMO Sign users each have their own unique user ID?

• Yes, in order to be registered as a GMO Sign user, each user will require a unique email address.
  For more information, please refer to: https://helpcenter.gmosign.com/hc/en-us/sections/900001093546-User-Management
  
   

How long is a GMO Sign subscription valid for?

• The validity period of a GMO Sign electronic certificate is valid for 1 year from the issued date. 

• User will start receiving emails 90 days before the expiration date. Please contact support to get your certificate or package renewed. 
  
   

How do I use templates in GMO Sign while creating signature request? 

• A user with Administrator / DocumentManager role can create templates in GMO Sign.
  For details, please refer to https://helpcenter.gmosign.com/hc/en-us/articles/900005148703  
• Use the template by simply browsing it at the time of generating signature request.
  For briefing, please visit https://helpcenter.gmosign.com/hc/en-us/articles/4404303040665  

 

How can a recipient change the signer if they are not the signing Authority?

• The requester who is creating the signing request can allow the recipient to change the signer by ticking the “Change Signer” check box during the request signing process. This means the recipient will be able to change the signer and forward it to the correct signing authority.
  For more information, please refer to: https://helpcenter.gmosign.com/hc/en-us/articles/360013594014-Change-signer
  
   

How do I reset the digital signature PIN if forgotten?

• Users who have an electronic certificate for digitially signing will require a PIN code to complete the digitial signing request.

• If a user has lost/forgotten their PIN, they can reset it with the help of their existing GMO Sign application password.

• This PIN code provides Two Factor Authentication (2FA) for the digital Signatures.
  For more information, please refer to: https://helpcenter.gmosign.com/hc/en-us/articles/360014530514
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For further articles or questions, please refer to our GMO Sign Help Center: https://helpcenter.gmosign.com/hc/en-us