Jun 27, 2023

How to Search for Client Certificates (non-EPKI) - AATL, PersonalSign, Code Signing

Overview

The following guide explains how to search for Client Certificate orders in GCC (non- Enterprise PKI).

Related to the ongoing ICA revocations outlined on this page (ICA Revocations and Remediation Steps), follow the steps below to search for impacted PersonalSign and AATL orders.

1. Log into your GlobalSign GCC Account (www.globalsign.com/login) with username (Username Format = ex. PAR98764_username) and password.
    

   

2. Select the Document, Code & Email Signing tab at the top of the page.
3. Click "Search Order History" on the left side, then click "Show Advanced Search".
4. Enter the appropriate Search Criteria as shown below.
    

   

   
   In this example (related to the ongoing ICA revocations) enter the following search criteria and then click Search:
   
   
                For PersonalSign Orders Enter:
    

   • Issue Date Is

   • before

   • 11 Nov 2020
     
     For PersonalSign 3 Pro Orders Enter:

   • Issue Date is

   • before

   • 11 Dec 2020
     
     For AATL Signing Certificate Orders Enter:

   • Issue Date Is

   • before

   • 14 Oct 2020

5. Scroll down the page to see the list of Certificates.

Next Steps

To Reissue Certificates:

For each order that appears, follow the reissuance steps (starting at Step 5.) outlined in this guide:
https://support.globalsign.com/digital-certificates/digital-certificates-life-cycle/reissue-certificate-client-digital-certificates

Note regarding Renewals (related to ongoing ICA revocations):

You can renew as early as 90 days prior to a client certificates expiration date without losing time.
Therefore, any certificate due to expire between now and ~ May 15th, 2021, can be renewed early (at 90 days prior to expiration) instead of being reissued.
Certificates that are due for renewal will have a renew button next to the order, in addition to the edit button. Follow this renewal guide: https://support.globalsign.com/digital-certificates/digital-certificates-life-cycle/how-renew-your-client-digital-certificate-document-code-email-signing