Change an Approval Email Address

Jul 28, 2020

Introduction

This article provides step-by-step instructions on how to change the approval email address to any of the other pre-listed email addresses.

Note: The pre-listed approval email addresses are generated after our system is provided with the Certificate Signing Request (CSR) or the certificate's order Common Name (CN), which then searches domain ownership with WHOIS Lookup to get the required information. Whilst you are in the process of this, our system tries to scan your domain name's WHOIS records, which may take up to a few minutes. In case you are not able to see any pre-listed email addresses being generated after a few minutes, please refresh your browser (press F5 button).

Guidelines
You can watch the video below for a tutorial. 

Or, you can check the step by step guidelines below. 
 

1. Log in to your GlobalSign account and select the SSL Certificates tab.
2. Click Search Order History in the left-side column.
   
3. Click Search to locate all orders or use our advanced search options.

   

4. Once the certificate appears in the search results, click the Edit button to bring up the Order Details screen.
   
5. Click Change Approval Email at the top of the page.
   
6. Select one of the pre-listed email addresses of your choice and click the Confirm button at the bottom of the page.
   
7. Click the Complete button at the bottom of the page.
   
8. The approval email address has now been successfully changed and an approval email will be sent to you to confirm your order.

Once you have approved the order using the link which was sent to your approval email, you may refer to the common platform installation instructions below:

• Tomcat/JBoss
• IIS 7
• IIS 5 & 6
• Microsoft Exchange 2010
• Microsoft Exchange 2007

Note: You will now perform domain self-validation process as per the Improved Domain Validation Process for GlobalSign OV/EV TLS Certificates.