Dec 13, 2022
Information on what an identity is can be found here.
Steps on how to create an identity can be found here.
How/why your identity is verified and the different vetting statuses to expect can be found here.
There is no limit to the number of identities under one account. You can request for as many identities as you need.
Unfortunately, we cannot guarantee how soon the validation of the identity will be completed. The verification speed also depends on the speed of a customer's response. We will make every effort to complete the validation process as quickly as possible.
Identity Information will be shown on the certificate. As a qualified Digital Service Provider, we are obliged to verify the certificate information to meet industry requirements.
Identity details can be changed before you submit them. However, if you have already submitted them, they unfortunately cannot be changed. We recommend you to submit a brand new identity with the correct details.
a. Sign in your account.
b. Click on Identities on the left-hand side.
c. Check the status of the vetting.
"Queued for vetting" means it is waiting for the Vetting Team to complete the verification process.
"Processed" means the Vetting Team completed the initial validation, and the identity will be released soon.
"Rejected" means the Vetting Team could not complete the verification for some reason. Please contact the vetting agent or regional vetting team for more details.
No additional fee is required to renew the Identity.
An Identity once created can neither be altered nor deleted.
An Identity cannot be altered nor deleted once created.
Check your certificate installation for SSL issues and vulnerabilities.