Dec 13, 2022
Service subscriptions automatically renew by default, unless you opt out of automatic renewal by unselecting the toggle next to 'Subscription renews automatically' during the subscription process.
If you are subscribing to more than 50K signatures, you will not be able to disable the automatic-renewal during the ordering process. You can ask the GlobalSign Sales Account Manager to disable it for you before accepting the quote.
To opt in or out of auto-renewal on an Active Service, you will need to:
a. Browse to your Active Service.
b. Hover the three dots in the top right hand corner of the tile.
c. Click on the three dots and select 'Enable Auto-Renewal' or 'Disable Auto-Renewal'.
d. A pop-up box will appear asking you to confirm the change, click accept.
e. This will bring you to an updated view of the Identity tile, stating whether you have opted to automatically renew the subscription.
You can request a new quote on a subscription, by either purchasing it online or contacting your sales representative / Account Manager.
When the service subscription has the status Active, you may use the service subscription.
During the subscription process, you can opt-out of automatic renewal by unselecting the toggle next to 'Subscription renews automatically'.
If you are subscribing to more than 50K signatures, you will not be able to disable the automatic-renewal during the ordering process. You can ask the GlobalSign Sales Account Manager to disable it for you before accepting the quote.
To opt-out of automatic renewals on an Active Service, you will need to:
a. Browse to your Active Service.
b. Hover the three dots in the top right hand corner of the tile.
c. Click on the three dots and unselect 'Enable Auto-Renewal'.
d. A pop-up box will appear asking you to confirm the change, click accept.
e. This will bring you to an updated view of the Identity tile, stating that you have opted out of automatically renewing the subscription.
You will need to refer to the terms and conditions of your agreement, and contact your sales representative / Account Manager.
For more information on overage costs, please refer to this article.
A credit check is required for all customers unless specifically agreed otherwise.
We endeavour to complete the checks as quickly as possible.
To check the amount of services you have left:
To create a trial / test service:
To subscribe to a production service:
Note, you will not be able to proceed past step d. if you are subscribing to 50K plus signatures, as a Sales Representative will contact you to create a quote manually.
Yes it is required:
- Valid for 1 year
- Generates 1000 signatures
- Requires 1 valid identity
No, signatures from the trial service only generate untrusted signatures.
Yes you can subscribe to more than one.
If you are subscribing to less than 50K signatures, then you will have the option to select which timestamping service you wish to use during the DSS Subscription process. It is not possible to specify or change the timestamping process after this stage. If you wish to change the timestamping service specified, please contact your Account Manager / Sales representative for assistance.
If you are subscribing to more than 50K signatures, a Sales Representative will discuss the timestamping service options with you when they contact you.
More info on the subscription processes can be found here:
Navigate to the Services sub menu.
View the appropriate service tile.
Each service tile will include a usage graph - "Used X of total subscription".
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