Services FAQs

Frequently Asked Questions

  1. Can I use one service subscription for two or more identities?
  2. How do I renew a service subscription?
  3. Can I increase my current service subscription? If so, how?
  4. When can I start using my service subscription?
  5. How do I stop automatic renewals of my service?
  6. How do I cancel a service?
  7. What is overage cost?
  8. Why is a credit check required?
  9. How long does a credit check take?
  10. Where can I check how many services I have left?
  11. How does the trial / test service work?
  12. How do I sign up to a production service subcription once I have tested out the system? Do I need to create a new account?
  13. Do I need a vetted Identity to use with the trial / test service?
  14. Are signatures from a trial service valid and trusted publically?
  15. Can I get a second trial service subscription?

 

FAQ & Guides

 

1. Can I use one service subscription for two or more identities?

Yes you can.

 

2. How do I renew a service subscription?

Service subscriptions automatically renew by default.

 

3. Can I increase my current service subscription? If so, how?

You can can request a new quote on a subscription, by either purchasing it online or contacting your sales representative / Account Manager.

 

4. When can I start using my service subscription?

When the service subscription has the status Active, you may use the service subscription.

 

5. How do I stop automatic renewal of my service?

If you wish to switch this off automatic renewals of you service, you will need to contact your sales representative / Account Manager.

 

6. How do I cancel a service?

You will need to refer to the terms and conditions of your agreement, and contact your sales representative / Account Manager.

 

7. What is overage cost?

For more information on overage costs, please refer to this article. 

 

8. Why is a credit check required?

A credit check is required for all customers unless specifically agreed otherwise.

 

9. How long does a credit check take?

We endeavour to complete the checks as quickly as possible.

 

10. Where can I check how many services I have left?

To check the amount of services you have left:

  1. Login to the Portal
  2. Select the Services Tab
  3. This page will show the amount of services left and within each service, the current usage and allowances per service.

 

11. How does the trial / test service work?

To create a trial / test service:

  1. Navigate to the service sub menu and click to create a subscription.
  2. Click request a trial subscription.
  3. View the modal that informs you about the test service.
  4. Agree to the legal terms and conditions.
  5. View the trial DSS subscription card created.

 

12. How do I sign up to a production service subscription once I have tested out the system? Do I need to create a new account?

To subscribe to a production service:

  1. In service menu.
  2. Click Subscribe to service.
  3. Click the required volume.
  4. View quote summary to confirm on quote.
  5. Click continue.
  6. Select invoice or credit card.
  7. Fill in PO number or Credit Card details.
  8. View and accept order summary.
  9. View the success screen.

 

13. Do I need a vetted Identity to use with the trial / test service?

Yes it is required:

- Valid for 1 year
- Generates 1000 signatures
- Requires 1 valid identity 

 

14. Are signatures from the trial service valid and trusted publicly?

No, signatures from the trial service only generate untrusted signatures.

 

15. Can I get a second trial service subscription?

Yes you can subscribe to more than one.

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