Product Packs FAQs

Product Packs FAQs

Frequently Asked Questions

How can I view Atlas services utilization screen?

  1. Login to your Atlas account.
  2. Select product pack/product option on the left menu.
  3. Select the product pack to expand the details.
  4. Look for total usage icon under Service information.

What is overage cost?

The overage cost is the price per signature on top of the subscribed number of signatures if your subscription reaches its limited. This is billed on a monthly basis.
For example: You are subscribed to a 1000 signatures service with one-year duration period. On the 9th month of subscription period, you have used up all 1000 signatures. You can continue to use the service but will pay $0.90 per used signature. If at the end of the month, if you have used 10 more signatures, you will receive an invoice for $9.00.

How do I accept services quote?

  1. Login to your Atlas Portal.
  2. Click on the portal.
  3. Select payment options.

    Note: Payment by credit card option is disabled temporarily.
  4. Confirm the quote in the final step in order to accept it.
  5. Your products are now active.

How can I view my product packs and details?

  1. Login to your Atlas Portal. 
  2. Select Product Packs on left menu.
  3. Click on the pack to expand.
  4. View details and total usage.

How can I view the Products/Services information into my Atlas Account? 

  1. Login to your Atlas Portal. 
  2. Select Product on left menu.
  3. Click on the Product Type / Product Category from the Product List.
  4. View service information and total usage.

Are services automatically renewed?

Services are not automatically renewed, however, if you’re interested in renewal, please contact your Globalsign Account Manager. 

Can I delete my active service/product?

Once quote has been accepted and paid for, services cannot be deleted. For more details, please contact the Globalsign Account manager.

How can I view my product usage?

  1. In order to view your product pack usage, please login to your Atlas account.
  2. Now, click on the products option on the left menu and select the respective product.
  3. You would be able to view your total usage and product details on the right side.
    Note: The total usage is updated daily at 15:15 UTC as highlighted in the image below.

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