FAQ and Guides


How do I generate API credentials?

In order to generate API credentials, please ensure that you have an active identity and a corresponding active service.

  1. Log into Atlas website.
  2. Go to dashboard and click on generate API credentials.
  3. Select the desired method of API key generation.
  4. Two available methods are:

    View and Copy - The system would provide you with API key and secret to copy to your clipboard. You may also download them in .csv format.​​​​​​

    Encrypted File - This option serves additional security. You would be providing a public key that we’ll use to create an encrypted file. The file can then be downloaded.
  5. Enter in the required details and download your key & secret in .csv or.enc format. For more details, go to Generate API credentials.


What are the API keys used for?

API Keys are used for logging into APIs of the approved Identities and active subscriptions. You would generate an API Key and Secret from the ATLAS portal, which will be used for API login.


What happens to the API credentials when the linked service subscription has expired?

You will be unable to sign as the subscription has expired. You will still be able to use your API credentials however you will need to renew your subscription to use the service.


When a service subscription is renewed, will the API credentials be automatically renewed?

Your API credentials will remain the same, however you will need to renew your subscription to use the service.


Can I rename my API Credential?

No, once a Credential has been created, the name cannot be changed.


How can I change the associated service and identity for my existing API Credential?

  1. Click on the 3 dots in the top right corner of the desired API Credential.
  2. Click on View/Change Associations on the interaction menu next to the desired API credential card.
  3. Click on the button CHANGE THIS SERVICE.


Why do I need API Credentials?

API Keys are used for logging into the APIs. You will receive an API Key & Secret, which is used for the service API login. 


How to manage API credentials

  1. Log into ATLAS.
  2. Go to API credentials on left side menu.
  3. Hover the mouse over the active credential. Three dots (or an ellipsis) appear on the upper-right corner of the credential.
  4. Click on the ellipsis and select the desired action. The available options are revoke credentials and change associations.
  5. Revoke Credential will remove the credential from the portal.
  6. Click View/Change Associations will change the service linked to the credentials.



How to generate Key Pair & decrypt RESTful API Credentials

Find it here : https://support.globalsign.com/atlas/atlas-portal-digital-signing-service/api-key/how-decrypt-restful-api-credentials

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