Jun 2, 2023
Kindly contact our sales team or reach out to your Account Manager for a Atlas test account.
In DSS, identity needs to be stored and reused for 10 minutes only. It's recommended to use LTV while using DSS.
If Signature on PDF has Long Term Validation (LTV) enabled, the signature remains valid, and there is no issue with validity being for 10 minutes only. If LTV is not enabled, the signature will only be valid while the certificate is valid; for DSS, that is 10 minutes.
The error HTTP 500 occurs because an identity does not have the common name entry.
We would recommend customers create a new identity (with Common Name) which can be approved by vetting. The API can then be generated without any issues.
Please contact Support even if you require further assistance.
Please make sure you have selected the same Common Name i.e., Organisation Seal or Individual Signature, while generating an identity as well as a service.
Please send an email to the Vetting Department (firstname.lastname@example.org) with your account details.
Please clear the cache and history, and then follow the instructions mentioned on the below page:
This might be due to many reasons and different endpoints, please contact Support.
You may refer to the API documentation found here:
You can also check the HVCA documentation found here:
Please contact your Account Manager or Support to request a modification of the rate limit.
Please reach out to our Support team in case you receive any timestamp errors while using the DSS signature.
Please reach out to our Support team with your request.