Troubleshooting

Update GlobalSign Root Certificate - Windows XP & Windows 2000

Aug 7, 2025

This support article will guide you on how to update GlobalSign Root Certificate on Windows XP and Windows 2000. This is a manual fix for Windows 2000, XP, XP Embedded.

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Removing the R3 signed by R1 Cross Certificate

Aug 7, 2025

When viewing the TLS Certificate hierarchy for sites secured with a GlobalSign TLS Certificate under our Root R3, some users may observe a 4-level certificate chain back to the SHA-1 GlobalSign Root R1. This article discusses how this happens, why it’s not a security risk that the TLS Certificate appears to be issued under the SHA-1 GlobalSign Root R1, and how to temporarily resolve the misleading certificate chain displayed by the Microsoft Certificate Viewer.

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How to Manually Import/Export Intermediate Certificate in Adobe

Aug 7, 2025

This support article will guide you through the step-by-step guidelines in manually importing or exporting Intermediate Certificate in Adobe. This will guide HSM customers who are impacted with the change of the new root hierarchy for issuance of AATL Signing Certificates.

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