Order Client Certificate

Jun 30, 2025

Order Client Certificate

Guidelines

1. Once logged in to GCC, select the Document, Code and Email Signing tab.
   
   

2. Click the Order Certificates icon to view the Client Certificate products. 
   Note: Alternatively, you can click Order Certificates under My Certificates to continue with the next window.
   
   

3. Select the product you wish to order from the group, then select the specific variant from the Select Product drop-down. Then, click Next. 

   IMPORTANT: In this example, Code Signing product is selected. The following steps and images may vary depending on the product you wish to purchase. However, the standard ordering procedure remains the same. If you have questions or clarifications, contact support for assistance.

   
   

4. In the Product Details screen under Certificate Application window, complete the Product Details, including the desired validity period, campaign or coupon codes if you have any, and your preferred Key Generation Options. Then, tick confirmation box and click Next.

   WARNING: Select the key generation method that suit your needs and your system requirements. This method is required when downloading and installing your certificate. If selected incorrectly, you need to cancel your current order and reorder to change your selection. In this example, Enrolment with Fortify is selected.

   
   

5. In the Certificate Identity Details screen, provide your information and create your temporary Pickup Password. Then, tick the confirmation box and click Next. 

   IMPORTANT: Ensure that the pickup password is kept in a secure password manager or carefully noted down as this will be a requirement later in the installation process. If lost or forgotten, you need to cancel your current order and place a new order. The pickup password must be at least 8 characters long and may contain alphanumeric characters. To know more about Pickup Password, follow this guide.

   
   

6. IMPORTANT: In other Client Certificate products such as Extended Validation Code Signing and Verified Mark Certificate, this is a required step. If you did order these certificates, proceed to Step # 7. Otherwise, ensure that all required fields are filled out with the correct information.  In the Vetting Info screen, fill out all the required fields for Business Registration Information & Account Contacts. Then, click Next.

7. In the Payment Information window, select your preferred payment method. 

   IMPORTANT: For credit card payments, you will receive an email with a link to process your payment before your certificate is issued. This payment link is available in the GCC portal. For instructions on how to process payment for your certificate, please ​​​refer to this guide.

   
   
   
8. Confirm the order details and tick the box to accept the Subscriber Agreement. Then, click Complete. 
   
   
9. You have now successfully placed an order. An Email confirmation will be sent to your registered Email address with the instructions on your steps.