Account Management & Finance

Identifying Key Generation Method

Feb 26, 2025

This article provides step-by-step instructions in identifying key generation method.

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Update Public Key - FDA ESG (Renewals & Reissues)

Jun 9, 2025

This article provides step-by-step instructions for updating the public key in your FDA ESG account. This is necessary if you reissued or renewed your Client Digital Certificate. If this is not the solution you are looking for, please search for your solution in the search bar above.

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Account Management & Finance FAQs

May 21, 2025

This support article contains answers to Frequently Asked Questions regarding Atlas Account Management & Finance.

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Remove Expired or Unused Certificate in the SafeNet Token

Jul 9, 2025

This article provides step-by-step instructions on how to remove expired certificate in the SafeNet token. This method helps resolve memory error and installation or signings issues. If this is not the solution you are looking for, please search for your solution in the search bar above.

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Verified Mark Certificate Application

Aug 19, 2025

This article covers the step-by-step guidelines on how to apply for Verified Mark Certificate. If this is not the solution you are looking for, please search for the solution in the search bar above.

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Initialize SafeNet 5110 CC (940) eToken

Jul 25, 2025

This article walks you through the process of initializing the SafeNet 5110 CC (940) eToken for your Qualified Certificate.

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In-Browser Installation of Client Certificates

Jun 9, 2025

GlobalSign offers different certificate delivery methods for PersonalSign products, one of which is installing directly through the browser. Enterprise PKI administrators can set the default delivery option in their ePKI profile. 

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ICA Revocations and Remediation Steps

Jul 25, 2025

The Certificate Authority (CA) industry was alerted of compliance implications related to the inclusion of a specific extension (OCSP-signing extended key usage) in CA certificates which has, under certain conditions, unintended compliance and security implications. A number of GlobalSign Issuing CAs have been impacted by this issue. While no key compromise or security incident has taken place, we will be revoking these Issuing CA’s as part of our remediation plans in accordance with the CA/B Forum Baseline Requirements and the GlobalSign CPS. Revoked intermediate certificates can cause errors in the validation of certificates signed by these intermediate certificates.

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Verified Mark Certificate Installation

Aug 19, 2025

This guide will help you install your Verified Mark Certificate or VMC. Before you install your VMC, please make sure that your domain has DMARC, DKIM and SPF record setup.

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User Roles and Permissions

Aug 20, 2025

Control access with user roles and permissions. Learn how to assign roles, define permissions, and manage user access within your Atlas account. Read more.

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