Renew AATL Certificate

Aug 6, 2025

Renew AATL Certificate

Guidelines

1. Log in to your GCC account, then go to the Document, Code & Email Signing tab. 
   
   

2. Under My Certificates, click Search Order History. Then, enter your order ID or simply click Search to view all of your Client Certificate orders.
   
   

3. Click the Renew button (if available) next to the Order ID. This will open a new ordering process. 

   IMPORTANT: The renew button is only available within 90 days before your Certificate expires and 7 days after your Certificate has expired. We will also send an email notification before your Certificate expires. If this button is not available within the said period, please contact support for assistance.

   
   

4. Select the product and choose a variant from the dropdown. Then, click Next.
   
   

5. In the Certificate Application window, select your desired Certificate Validity Period, Public Key and Key Generation Method. You can also enter your campaign or coupon code if you have any. At the bottom of the page, you will see the total amount of your order. Click Next to proceed. 

   IMPORTANT: Select the correct key generation method based on your requirement. Otherwise, you need to cancel your current order and reorder to change your selection. This method is required when you download and install your certificate.

   
   

6. In the Certificate Identity Details screen, enter your information and create your temporary Pickup Password. Then, tick the confirmation box and click Next. 

   IMPORTANT: Ensure that the pickup password is kept in a secure password manager or carefully noted down as this will be a requirement later in the installation process. If lost or forgotten, you need to cancel your current order and place a new order. The pickup password must be at least 8 characters long and may contain alphanumeric characters. To know more about Pickup Password, follow this guide.

   
   

7. In the Payment Information window, select your preferred payment method. 

   IMPORTANT: For credit card payments, you will receive an email with a link to process your payment before your certificate is issued. This payment link is available in the GCC portal. For instructions on how to process payment for your certificate, please ​​​refer to this guide.

   
   

8. Confirm the order details and tick the box to accept the Subscriber Agreement. Then, click Complete. 
   
   

9. You have now successfully placed a renewal order. An email confirmation will be sent to your registered email address containing your order information, as well as a link to approve your order. 

   IMPORTANT: You will need to respond to the approval email you will receive after completing the order. If no approval email or an inaccessible approval email address is provided, the system-generated confirmation and approval email may not be received. If you have entered an incorrect email address, you will have to cancel the current order and place a new order. If you have the correct email address on file but did not receive the email confirmation, contact support for assistance.