PersonalSign 3 Pro FAQs

PersonalSign 3 Pro is a class 3 Digital Certificate issued to individuals representing organizations looking to access Belgian Online Government Services such as electronic VAT and any online declarations and filing of electronic accounts.

They offer the highest level of trust and functionality and comply with all requirements from the Belgian Government. GlobalSign PersonalSign 3 Pro Certificates can also be used to authenticate Microsoft Office documents to protect their integrity and provide assurances of authorship to their recipients.

For more information regarding which online services can be used with a PersonalSign 3 Pro Certificate, please click here.

IMPORTANT: Effective January 31, 2024, you can no longer log into the e-services of the FPS Finance using PersonalSign 3 Pro Certificates.  This is for the following online services: FINPROF, Intervat, and FINELTS. Please check the applicable portals.

For Belgian Residents:
You will need to take the appropriate documents to your local Chamber of Commerce (refer to question below).

For Dutch Residents:
Please use the following contact details for more information on the next steps, which include on-site verification via your local Authority Agent:

Marktconcurrent B.V.
Mail.info@marktconcurrent.nl
Tel.0031 6 2464 9267
(Mevr J Noordermeer)

If you are a resident of another country, please refer to your notary or lawyer. For full instructions on how to apply for a PersonalSign 3 Pro or explanations on the vetting process, please refer to this page.

• Copy of ID

• Subscriber agreement (application form), which would be signed and stamped by the Notary/Chambers.

• Documents for business registration

NOTE: These documents need to be sent to vetting-emea@globalsign.com once you have had them notarized.

PersonalSign 3 Pro Intermediate Certificates can be found here.

PersonalSign 3 Pro Certificates are valid for 39 months maximum. For more information, please refer to this page.
 

Since the approval email cannot be changed, we recommend that you reorder your Certificate. NOTE: If you reordered your Certificate, you may contact our support team with your new order number to help expedite it.

Due to our security processes, the pickup password you created during the ordering process is not visible in our system. Instead, you will need to reorder your Certificate. NOTE: If you reordered your Certificate, you may contact our support team with your new order number to help expedite it.

You will have the option to download this document at the end of the ordering process. If you are unable to retrieve this document yourself, please contact our support team., and we will send you another copy.

A copy of your PersonalSign 3 Pro Digital Request Form (also known as the Subscriber Agreement) will need to be taken to the Chamber of Commerce / Notary. This will then need to be sent to the Vetting team for them to begin the verification process. If this form is not sent to us, then we will not be able to begin the vetting process. If you have already sent the form to the Vetting team, then they will contact you if they have any questions or require additional information from you.

WARNING: The Certificate information is locked upon order creation.

If the Certificate information changes, you will be required to have these new details notarized. If this is not the case, you will not be required to return to the notary again; simply send your new order number to GlobalSign Support and we will do the rest.
 
For Belgian and Dutch Residents:
You will need to reorder your Certificate. NOTE: If you reordered your Certificate, you may contact our support team with your new order number to help expedite it.

If you are a resident of another country:
• If your Certificate has not been issued or has been available for download for 7 days, you should have the option to cancel and reorder the Certificate to update it with the correct information.
• If you do not have the option to cancel and reorder in your account, please check that you are the same user who placed the order, as you may not have permissions to complete this action.
• If you are the user who placed the order, but you still don’t have the option to cancel and reorder, please contact our support team for assistance. 

For Belgian and Dutch Residents:
Please contact our support team, as you will not have a GlobalSign account to reissue your Certificate independently.

If you are a resident of another country, you will have received credentials to your own GlobalSign (GCC) account. You should be able to log in and use this guide to reissue your Certificate.

If you no longer have your account credentials, you can simply reset your account password to continue.

• If you need to install the Certificate on a new machine, however, you have lost the original downloaded file to install.

• You cannot retrieve the auto-generated password for the PFX file when you downloaded and installed it originally.

• If the Certificate’s private key has become compromised, we advise that the compromised Certificate be revoked after reissuance.

• If you need to install the Certificate on a new machine but are unable to export it in a PFX format (including a private key) from the machine where you installed it originally.

For Belgian and Dutch Residents:
There is no renewal process for PersonalSign 3 Pro Certificates and you will need to place a brand-new order.

If you are a resident of another country, you will have received credentials to your own GlobalSign (GCC) account. You may use this guide to renew your Certificate.

When a PersonalSign Certificate is reissued or renewed, a new private and public key pair is generated. Our PersonalSign Certificates will have an authentication problem. The public key of the reissued or renewed Certificate will not match the public key of the original Certificate. This will mean that if you want to use your reissued or renewed Certificate for authentication, you will need to export your new public key and provide it to the service you are trying to authenticate to.

For Belgian and Dutch Residents:
Please contact your point of purchase, and they will be able to assist you.
 

If you are a resident of another country:
• Please use this guide to continue.
• If you do not have the option to cancel and reorder in your account, please check that you are the same user who placed the order, as you may not have permissions to complete this action.
• If you are the user who placed the order, but you still don’t have the option to cancel and reorder, please contact our support team for assistance. 

Depending on what you’re trying to do, e.g., exporting your Certificate to install into another machine or exporting your Certificate in a file that is accepted by one of the Belgian Online Government Services, this guide should assist you.

The download link for a Certificate can only be used once. If you would like a fresh copy of your Certificate, you will need to reissue your Certificate. 

If you are unable to export the private key, this means the option was not checked during the initial installation of the Certificate. In this scenario, we would recommend locating the downloaded file of the original Certificate on your machine to install the Certificate again. If you no longer have a copy of the original Certificate downloaded on your file, then you will need to reissue the Certificate to a new PFX file. 

If the original downloaded file of a PersonalSign Certificate is lost, there is no way to retrieve it. You will need to reissue the Certificate; however, this will create a brand-new key pair. 

To download and install your certificate, please see this page. 

Depending on which browser you use to install your PersonalSign 3 Pro Certificate, there are different ways you can check if it is installed correctly.

Firefox:
Click on Settings > Advanced > Encryption > View Certificates > Your Certificates > and the Certificate should be displayed here.

Chrome:
Go to Settings > Show advanced settings > Manage Certificates > Certificates and here you should see your Certificate installed under the Personal tab.

Safari:
Open Keychain Access, click on Keychains > Certificates > and here you should see your PersonalSign Certificate.